6. PURCHASE OPTIONS CANCELLATION POLICY
Subscription Cancellation Policy
TrueRosa offers a subscribe-and-save programme. We believe in making this as flexible and transparent as possible — no hidden fees, no traps, no phone calls required.
How Subscriptions Work
When you subscribe, you choose a delivery frequency: every 30, 60, or 90 days. Your payment method is charged automatically at each renewal. You will receive an email reminder before each upcoming charge.
How to Cancel
You can cancel your subscription at any time through:
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Your account portal: Log in at truerosa.com/account and manage your subscription directly. Contact us with your order number and the subject line "Cancel Subscription"
There are no cancellation fees. We will never charge you after you cancel.
Cancellation Deadline
To avoid being charged for your next order, cancellations must be submitted at least 24 hours before your next scheduled billing date. If a charge has already been processed, it cannot be reversed for that cycle — but you may still cancel to prevent future charges.
Pausing or Modifying Your Subscription
You don't have to cancel to take a break. You can:
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Pause your subscription for up to 3 months
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Change your delivery frequency (e.g. switch from 30-day to 60-day)
- Update your shipping address or payment method
All changes can be made through your account portal or by contacting us through the "Contact Us" section of the website.
Refunds on Subscription Charges
If you believe you were charged in error or did not receive adequate notice of a renewal, please contact us within 7 days of the charge and we will review your case. Refunds on subscription renewals are handled at our discretion but we aim to resolve all disputes fairly.
Our 90-Day Promise applies to your first order. Subsequent subscription renewals are covered by our standard returns policy.
