4. SHIPPING POLICY
Where We Ship
TrueRosa currently ships to the United States, United Kingdon, Canada and Australia. We are working on expanding to additional markets — sign up to our email list to be notified.
Processing Time
All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or US public holidays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Timeframes
| Shipping Method |
Estimated Delivery |
| Standard Shipping |
6–10 business days |
| Expedited Shipping |
4–6 business days |
Timeframes are estimates and begin from the date of dispatch, not the date of order. Delays may occur during peak periods or due to carrier disruptions outside our control.
Shipping Costs
- Free standard shipping on all orders
Tracking Your Order
Once your order ships, you will receive a tracking email. You can also track your order at any time via the tracking link in your account or by contacting us with your order number.
Lost or Delayed Packages
If your tracking shows delivered but you have not received your package, please wait 24 hours as packages are sometimes marked delivered before physical arrival. If the package still has not arrived after 24 hours, contact us and we will investigate and resolve it promptly.
If your package is lost in transit, we will send a replacement or issue a full refund at no cost to you.
Incorrect Address
Please ensure your shipping address is correct at checkout. TrueRosa is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can update the address if the order has not yet been dispatched.
